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Is this Geek Squad email real or a scam?
What fake Geek Squad emails look like, how to check a real one, and where to report it.
What the fake Geek Squad emails say
A renewal invoice for several hundred dollars
It says your Geek Squad protection plan renewed today and your card will be charged.
A phone number to call to cancel
The whole email exists to make you call. The person on the phone asks for remote access to your computer.
The “refund” that went wrong
They claim to have refunded too much and pressure you to send the difference back by gift card or transfer.
What one looks like
From: Geek Squad Billing <[email protected]>
Invoice #GS-88213: your plan has been renewed
Your Geek Squad Total Protection has been renewed for $349.99. If you did not authorise this charge, call +1 (8xx) xxx-xxxx within 24 hours.
This is an illustration built from the common pattern, not a real message. Note the sender address: it contains the brand name but does not end in the company’s own domain.
How to tell a real Geek Squad email
Geek Squad belongs to Best Buy. A renewal notice sent from a Gmail, Outlook or other free mail address is not from Best Buy.
A matching address alone is not proof, because sender addresses can be forged. The reliable check is your own account.
The safe way to check: Do not call the number in the email. Sign in at bestbuy.com and look at your plans and purchases there, or check your card statement. If there is no charge, there is nothing to cancel. Best Buy’s own number is 1-888-BEST BUY (1-888-237-8289).
Where to report it
Forward the email to [email protected].
You can also report it in your mail app and to the FTC.
If you already clicked
Close the page. If you entered your password, change it on the real Geek Squad website now, and anywhere else you used the same one. If you entered card details, call your bank. The step-by-step guide covers each case.
Not sure about the one in your inbox?
Paste it into the free check with the sender address, and you get a plain answer in a few seconds.